Shipping and Handling:

• How are shipping and handling charges calculated?

Enjoy complimentary shipping and handling for all products purchased from our online store at Vaulic. There are no additional charges – shipping is completely free!

Payment:

• What payment methods are accepted?

For secure and seamless payments, our website uses Shopify Payments by Shopify. Your transaction is securely processed.

Using Discount Codes:

• How do I apply discount codes?

To redeem a discount code, simply enter it in the “Discount Code” field during checkout. Be sure to enter the correct code before confirming your purchase, as applying it manually post-checkout may not be possible.

Order Tracking:

• Can I track my order?

Yes, once your order is shipped, we'll send you automated tracking details via email. This allows you to monitor your order until it arrives at your door. Track Your Order

 

Contacting Vaulic:

• How do I contact Vaulic regarding my order?

If you have any questions about your order, our dedicated customer support team is available to assist you. Contact us at Support@Vaulic.shop. Please provide your email address and order number for efficient assistance.

Changing or Cancelling Orders:

• How can I change or cancel my order after placing it?

To make changes or cancel your order, please contact Customer Service at Support@Vaulic.shop. We'll do our best to accommodate your request. Please note that cancellations may not be possible once an item has been shipped. For more details, refer to our Refund and Return Policy.

Non-Receipt of Order:

• What if I do not receive my order?

If you encounter any delays or issues with receiving your order, please contact the carrier first to confirm the delivery address. Also, consider providing your phone number to assist with the carrier's claim process, which typically takes around one week.

Refunds:

• When can I expect a refund credited to my account after returning an item?

Once your return is authorized, monitor the return tracking number. After the item is received at our warehouse, we will promptly process the refund within 2-3 business days.

Assembly Instructions:

• Where can I find assembly instructions?

For products requiring assembly, you will find assembly instructions inside the product package. If you need further assistance, please contact our customer service at Support@Vaulic.shop, and we will happily provide online instructions for your item.

At Vaulic, we strive to provide exceptional customer service and ensure your shopping experience is pleasant. If you have any additional questions or need assistance, please don't hesitate to contact us. Happy shopping!